Hotel Timila
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FAQ

Frequently Asked Questions

To avoid any confusion, please do not hesitate to contact us if you have any questions or concerns. We are here to help and are happy to provide assistance in any way we can. Thank you for choosing our service.

Hotel

1 What is the cancellation policy?

Our hotel requires a cancellation notice of at least 24 hours prior to the check-in date and time to receive a full refund of the deposit or to avoid any cancellation fees. If a cancellation notice is received less than 24 hours before the check-in date and time, the deposit will be forfeited as a cancellation fee.

For non-refundable rates or special promotions, cancellations or modifications are not permitted, and the full amount of the reservation will be charged as a penalty.

In case of a no-show, the full amount of the reservation will be charged to the credit card provided at the time of booking.

If you need to modify or cancel your reservation, please contact the hotel directly or visit our website and follow the instructions to cancel or modify your reservation. Please have your reservation confirmation number and details available when contacting us.

2 Do you offer airport transportation?

We offer pick and drop facilities from the airport. The prices varies for the total number of people. Please get in touch with our representative at the reception desk.

3 What are the check-in and check-out times?

Check-in time is usually after 2 pm, and check-out time is typically before 11 am. However, specific times may vary depending on the hotel’s policy.

Payment

1 How can I obtain a receipt for my payment?

A receipt for your payment will typically be provided to you at the time of check-out. If you need a copy of your receipt after you have checked out, you can contact the hotel directly and request one.

2 Is it possible to pay in installments or make a partial payment?

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4 What forms of payment do you accept?

We accept major credit cards, including Visa, MasterCard and local Mobile banking transfers too.

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5 Is there free Wi-Fi available?

Yes, free Wi-Fi facilities are available.

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